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What does natural skincare mean?

All TEN Skyncare products are 100 percent natural and pure. “Natural” refers to using ingredients sourced from nature, with no additives or potentially harmful synthetics and harsh preservatives.

What is organic skincare?

Organic ingredients comply with standards for organic farming, including no use of pesticides or herbicides, hormones, or antibiotics on the crops. Organic farming preserves eco-systems and preserves diversity.

Are your products vegan and/or gluten-free?

Most of our products are vegan and gluten-free, but please check our full ingredients list on the product page to see if the product you are interested qualifies.We do our very best to ensure all our products are carefully labeled and all ingredients are noted.

What products are unsafe for me to use while I am pregnant/nursing?

At TEN Skyncare, we create our products with safety in mind, especially for those who may be more vulnerable—like pregnant women and babies. That said, as pregnancy affects everyone differently, please check with your doctor before beginning to use any products if pregnant, planning to become pregnant, or nursing.

How long will your pre-launch last?

Our pre-launch is only for 60 days or until we sell out! Get your three(3)free samples while you still can. When our stock is out, our shop will close until we restock again.

Do you test your products on animals?

No, TEN Skyncare is proud to be cruelty-free.

Where do you ship?

We currently ONLY ship to U.S. addresses including Alaska, Hawaii, and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.

When will my order ship?

At TEN Skyncare, we work hard to make sure your order gets to you in a timely manner. Please allow one to two business days for your item to be packaged and shipped!Once your item has shipped, our shipping typically takes 3-5 business days depending on your location and any weather conditions that may cause delays.

How long will it take for my order to arrive?

Please allow five to seven business days at minimum for your order to arrive to your designated shipping address.

What if my package arrives damaged?

If there is an issue with an item, please let our Customer Service team know by contacting us here.We will resolve any problems as quickly as we can. Please include as many details as possible.We want you to enjoy your products as much as we enjoyed getting them to you.

What is your return policy?

Please click here to see our Returns and Refunds Policy.

Do I have to pay return shipping costs?

We regret that we are unable to cover the cost of return shipping or refund your original shipping charges. For more information on our Returns and Refunds Policy, please click here.

The product I want is out of stock, will it be available again?

For items that are not limited edition, you can sign up for our newsletter here, and be notified once it’s back in stock! Just enter your email address and we will work hard to refill it soon!

Where can I purchase TEN Skyncare products?

The Ten Tour is coming soon. Sign up for our newsletter to receive more information when we fully launch!

What forms of payment do you accept?

TEN Skyncare accepts all major merchant cards -American Express, Visa, MasterCard, and Discover, as well as PayPal.As we add more payment options, we will update the site.

Can I change or cancel my order once it has been placed?

In order to change or cancel your order, please contact us as soon as possible here.

What should I do if I run into technical difficulties with my order?

We are sorry to hear you’re having troubles with our website! Please contact us here.

How do I subscribe to theTEN Skyncare newsletters?

To subscribe to our glow getter newsletters, please click here.

Does anyone else see the information that I provide to TEN Skyncare?

Please read our Privacy Policy for information here.

I’m a social media influencer and would love to collaborate, how can I contact you?

If you would like to be a part of the TEN Skyncare social media family, please contact us here.

I’m a social media influencer and would love to collaborate, how can I contact you?

If you would like to be a part of the TEN Skyncare social media family, please contact us here.