SIX REASONS YOU LOVE TEN

Discover NEW Skincare Kits That Are 100% You

SHOP NEW STARTER KITS

What does natural skincare mean?

All TEN Skyncare products are 100 percent natural and pure. “Natural” refers to using ingredients sourced from nature, with no additives or potentially harmful synthetics and harsh preservatives.

What is organic skincare?

Organic ingredients comply with standards for organic farming, including no use of pesticides or herbicides, hormones, or antibiotics on the crops. Organic farming preserves eco-systems and preserves diversity.

Are your products vegan and/or gluten-free?

Most of our products are vegan and gluten-free, but please check our full ingredients list on the product page to see if the product you are interested qualifies.We do our very best to ensure all our products are carefully labeled and all ingredients are noted.

What products are unsafe for me to use while I am pregnant/nursing?

At TEN Skyncare, we create our products with safety in mind, especially for those who may be more vulnerable—like pregnant women and babies. That said, as pregnancy affects everyone differently, please check with your doctor before beginning to use any products if pregnant, planning to become pregnant, or nursing.

How long will your pre-launch last?

Our pre-launch is only for 60 days or until we sell out! Get your three(3)free samples while you still can. When our stock is out, our shop will close until we restock again.

Do you test your products on animals?

No, TEN Skyncare is proud to be cruelty-free.

Where do you ship?

We currently ONLY ship to U.S. addresses including Alaska, Hawaii, and U.S. territories. We do not ship to PO Boxes/APO/FPO addresses.

When will my order ship?

At Ten Skyncare, we work hard to ensure your skincare products gets to you in a timely manner. Please allow one to two business days for your item to be packaged and shipped! Once your item has shipped, our shipping typically takes three to five business days depending on your location and any weather conditions that may cause delays.

How long will it take for my order to arrive?

Please allow five to seven business days at minimum for your order to arrive to your designated shipping address.

The items I purchased were never received and/or were received damaged. What should I do?

We’re so sorry that your package arrived damaged! We understand your frustration and will do everything possible to ensure a seamless and pleasant shopping experience with Ten Skyncare. We now offer Route Insurance that can be applied at checkout when you order. We strongly suggest applying this feature to protect your items during transit.

Please keep in mind that if you decide to not add insurance to your order by “unchecking” the shipping protection button you will have waived any responsibility on Ten Skyncare’s part to guarantee a resolution for any lost, damaged, or stolen items.

With this being said, if you’re experiencing an issue with your order being damaged, stolen, or lost, please contact us at: customercare@tenskyncare.com with the subject line: SHIPMENT ISSUE. Please include your first and last name, order number, and three clear photos of the damaged product. We ask that you report this within the first 48 hours of delivery. We will do our best to get this resolved.

For instructions on reporting your issue with Route, please see more of our FAQs below.

How do I download the app and signup for Route?

Route: Order & Package Tracker is available through the app store on Apple and IOS devices. You may also go to Route.com to start your process.

My package is missing, what do I do next?

Report an issue using Route’s Resolve Center. Route will programmatically assess the issue using Route’s policy rules/guidelines to determine if the reported order issue qualifies for a replacement or refund. If the reported issue does qualify, Route will automatically trigger a replacement order or refund the customer. If the reported issue doesn’t qualify, Route will notify the customer via the issue status page that their request has been denied and why it was denied. If you have other questions or concerns, please contact us here.

I have an issue! My package was received but is damaged. What do I do?

Report an issue using Route’s Resolve Center. Route will programmatically assess the issue using Route’s policy rules/guidelines to determine if the reported order issue qualifies for a replacement or refund. If the reported issue does qualify, Route will automatically trigger a replacement order or refund the customer. If the reported issue doesn’t qualify, Route will notify the customer via the issue status page that their request has been denied and why it was denied. If you have other questions or concerns, please contact us here.

How do I check the status of my Route claim?

Please visit the issue status page on your route account.

What happens if I am not able to get a resolution with Route?

If you are having trouble with Route or are not seeing the results you’d like, please visit here to contact us directly.

What is your return policy?

Please click here to see our Returns and Refunds Policy.

Do I have to pay return shipping costs?

We regret to inform you we are unable to cover the cost of return shipping or refund your original shipping charges. For more information on our Returns and Refunds Policy, please click here.

The product I want is out of stock, will it be available again?

For items that are not limited edition, you can sign up for our newsletter here, and be notified once it’s back in stock! Just enter your email address and we will work hard to refill it soon!

Where can I purchase TEN Skyncare products?

The Ten Tour is coming soon. Sign up for our newsletter to receive more information when we fully launch!

What forms of payment do you accept?

TEN Skyncare accepts all major merchant cards -American Express, Visa, MasterCard, and Discover, as well as PayPal.As we add more payment options, we will update the site.

Can I change or cancel my order once it has been placed?

In order to change or cancel your order, please contact us as soon as possible here.

What should I do if I run into technical difficulties with my order?

We are sorry to hear you’re having troubles with our website! Please contact us here.

How do I subscribe to theTEN Skyncare newsletters?

To subscribe to our glow getter newsletters, please click here.

Does anyone else see the information that I provide to TEN Skyncare?

Please read our Privacy Policy for information here.

I’m a social media influencer and would love to collaborate, how can I contact you?

If you would like to be a part of the TEN Skyncare social media family, please contact us here.

I’m a social media influencer and would love to collaborate, how can I contact you?

If you would like to be a part of the TEN Skyncare social media family, please contact us here.